Course Outlines

The PFE certification programs were developed to prepare you for the challenges of the jobs you do and to supplement the on-the-job training you will receive and the knowledge you already have.
Earning your certification will give you the knowledge and confidence to handle any difficulties your client's may be facing. It will also give your clients added piece of mind knowing that you have the qualifications to help them successfully manage their current financial situation.


Certified Debt Management Professional (CDMP) Course Outline

Part I – Communicate Your Compassion

Discusses the importance of cultivating the client/counselor relationship and all it takes to make the counseling session a success. The greater understanding a counselor has of how the client perceives money, the more empowered the counselor can be in helping the client implement positive change.

Part II – Personal Financial Management Skills

Discusses the financial components necessary for the success of the counseling session, as well as explaining the tools clients need to have a financially healthy life. Also discussed is identity theft and essential documents that everyone should have.

Part III – Housing and Student Loans

Discusses basic information counselors need to have to be able to answer questions from clients on a variety of housing related issues. Part III also helps to demystify student loans.

Part IV – Consumer Protection Laws

Is a synopsis of consumer protection laws.

Part V – Resource Guide

This is where supporting worksheets, resource lists and a practice exam can be found.

Certified Debt Specialist (CDS) Course Outline

Module One

Suitability - All Debt Relief Options-Assessing and advising the client on the best debt relief option for them.

Module Two

Understanding the Lending Process.

Module Three

Debt Collection and Collectors.

Module Four

Credit Repair.

Module Five

Negotiation Process & Techniques.

Module Six

Ethical Conduct - A thorough discussion and education of Ethical Business Practices for Debt Settlement Professionals.

Module Seven

Debtor Client Debt & Credit Counseling Module - Additional client education materials.

Module Eight

U.S. Consumer Debt/Credit Laws.

Module Nine

Member Resources Area - Industry & Legislative information, News & Articles.

Module Ten

Educating Your Client regarding Credit Counseling and Debt Management Plans.

Module Eleven

Educating Your Client in Personal Finance.

Module Twelve

Consumer Credit Counseling & Debt Management Plans.